<p><span style="font-size: 16px; color: rgb(0, 0, 0);">We endeavour to process orders within 1-2 full business days and aim to have items delivered to you as follows: Estimated delivery times (business days).</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);"><b data-stringify-type="bold">*Please expect slight dispatch delays during sales periods due to higher order volumes.</b></span><span dir="ltr" data-sk="tooltip_parent" style="font-size: 16px; color: rgb(0, 0, 0);">&#xA0;</span></p><p dir="ltr"><span style="font-size: 16px; color: rgb(0, 0, 0);"><strong>USA Shipping</strong></span><span style="font-size: 16px; color: rgb(0, 0, 0);"><strong><br></strong>Standard Shipping (3-7 Business Days) $4.99 for orders $69.99 and below<br>FREE for orders over $70</span></p><p dir="ltr"><span style="font-size: 16px; color: rgb(0, 0, 0);">Expedited Shipping (2-3 Business Days)<br>$9.99 for all orders</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);"><strong>Canada Shipping</strong></span><span style="font-size: 16px; color: rgb(0, 0, 0);"><strong><br></strong><em>(DDP Service Duties and Tax calculated at checkout)</em><br><em>Standard Shipping (5-9 business days)&#xA0;</em>Rates calculated at checkout<br>FREE for orders over $100 CAD</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);" id="isPasted">We know you&#x2019;re excited to receive your order! While our shipping timeframes are estimates, occasional carrier delays can happen. If your package hasn&#x2019;t arrived by the expected date, please allow an extra 48&#x2013;72 hours. After that, feel free to contact us.</span></p>

What is your shipping policy?

<div data-block="true" data-editor="6r8o8" data-offset-key="4g87s-0-0" id="isPasted"><div data-offset-key="4g87s-0-0"><span data-offset-key="4g87s-0-0"><span data-text="true" style="font-size: 16px;">Firstly, congratulations on this special chapter.</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="7gf85-0-0"><div data-offset-key="7gf85-0-0"><span data-offset-key="7gf85-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="9029p-0-0"><div data-offset-key="9029p-0-0"><span data-offset-key="9029p-0-0"><span data-text="true" style="font-size: 16px;">We recommend that you refrain from using our ingestible formulas during conception, pregnancy or breastfeeding. This is because they haven&#x2019;t been specifically formulated for women during this time.</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="3bi43-0-0"><div data-offset-key="3bi43-0-0"><span data-offset-key="3bi43-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="7elge-0-0"><div data-offset-key="7elge-0-0"><span data-offset-key="7elge-0-0"><span data-text="true" style="font-size: 16px;">During these beautiful but sensitive stages, it&#x2019;s important to only take supplements that your healthcare professional has reviewed and approved for you. We recommend checking in with them to make sure anything you choose is perfectly suited to your needs right now.</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="9ebjj-0-0"><div data-offset-key="9ebjj-0-0"><span data-offset-key="9ebjj-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="csce6-0-0"><div data-offset-key="csce6-0-0"><span data-offset-key="csce6-0-0"><span data-text="true" style="font-size: 16px;">We do however have our Skincare and Haircare range which you may be interested in!</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="cngb1-0-0"><div data-offset-key="cngb1-0-0"><span data-offset-key="cngb1-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="fs11b-0-0"><div data-offset-key="fs11b-0-0"><span data-offset-key="fs11b-0-0"><span data-text="true" style="font-size: 16px;">We have formulated the Skincare and Haircare ranges to generally be gentle, non-irritating and suitable for pregnant and breastfeeding mothers. We only use natural fragrances in small amounts and have developed each product with the utmost care in order to minimise irritations.</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="8kdvl-0-0"><div data-offset-key="8kdvl-0-0"><span data-offset-key="8kdvl-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="bjj8h-0-0"><div data-offset-key="bjj8h-0-0"><span data-offset-key="bjj8h-0-0"><span data-text="true" style="font-size: 16px;">We do not use retinols in our Skincare formulas and instead use natural alternatives that are considered safe during pregnancy.</span></span></div></div><div data-block="true" data-editor="6r8o8" data-offset-key="7l3uk-0-0"><span style="font-size: 16px;"><br></span></div><p dir="ltr"><span style="text-decoration: none; font-size: 16px;">We have formulated the Skincare and Haircare ranges to generally be gentle, non-irritating and suitable for pregnant and breastfeeding mothers.</span></p>

Can I take your formulas during conception, pregnancy or breastfeeding?

<p data-start="633" data-end="855" id="isPasted">This can vary depending on the formulas you&#x2019;re combining, as some ingredients may overlap. If you&#x2019;d like personalised guidance, our Customer Care team is here to support you.</p><p data-start="857" data-end="1039">For the best results, we always suggest consulting your health professional to ensure these formulas align with your individual needs, particularly if you&#x2019;re taking other supplements.</p>

Can I take JSHealth Vitamin formulas together?

<p dir="ltr" id="isPasted">If you are currently working with any medical condition, we recommend checking in with your health professional before starting any supplementation. They&#x2019;ll be able to look at your individual situation and help you decide what&#x2019;s safe and suitable for you.</p><p dir="ltr">A practitioner will be able to consider your full medical history and guide you safely. If it would be helpful, we&#x2019;re more than happy to provide ingredient lists or any additional information you might want to share with them just let us know. Just reach out. we&#x2019;re here to support in any way we can.&#xA0;</p>

Can I take the formulas with my medical condition?

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">The ingredients are gluten free, however, not every batch is specifically tested for gluten and therefore, we cannot claim &#x2018;gluten free&#x2019; on the packaging of our products.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">Additionally, our products have not been certified by the Coeliac Association.</span></p><p dir="ltr"><span style="text-decoration:none;">Please be guided by your health professional to ensure the products are suited to your own individual needs.</span></p>

Are your products Gluten Free?

<p data-start="376" data-end="542" id="isPasted">All of our formulas aside from Hormone + PMS, Vaginal Probiotic, and Menopause+ are designed to support both men and women.</p><p data-start="544" data-end="691">For personalised guidance, we always recommend checking in with your health professional to ensure they&#x2019;re the right fit for your individual needs.</p><p><br></p>

Can men take your formulas?

<p data-start="765" data-end="1000" id="isPasted">Consistency is key when taking our formulas, so we recommend using them daily as directed for best results. Each person&#x2019;s health and nutrient levels are unique, results will naturally vary.</p><p data-start="1002" data-end="1217">We recommend allowing 2&#x2013;6 months for optimal results, depending on your individual health profile and how your body responds to your chosen formulations. Everyone&#x2019;s journey is different, so timing and results can differ.</p><p data-start="1219" data-end="1332">We always suggest checking in with a health professional to ensure the formulas are right for your current needs.</p>

How long until I see results?

<p>For best results, we recommend a consistent vitamin routine for 3&#x2013;6 months, ideally guided by a health professional. If you continue beyond this time, regular check-ins with your practitioner are important to ensure the formula is still aligned with your individual needs.</p>

How long can I take the formulas for?

<p dir="ltr" id="isPasted">Our formulas are designed for adults aged 18 years and over. As those under 18 are still developing and have unique nutritional needs, we recommend speaking with a health professional to ensure any supplementation is appropriate for their individual requirements.</p><p dir="ltr"><span style="text-decoration:none;"><span style="text-decoration:none;"><em>*Note: Mood + Emotional Balance can be taken by people from 12 years and over*</em></span></span></p>

What age do I have to be to take your formulas?

<p id="isPasted"><span style="font-size: 16px; color: rgb(0, 0, 0);">The JSHealth Vitamins online store provides a &quot;Products Return Shopping Guarantee&quot; (excluding the &quot;<strong>Non-Returnable Products</strong>&quot; specified below), so you can shop with satisfaction. Should a product be damaged during delivery, we will arrange to deliver a replacement product without additional shipping costs. &#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">After receiving the products, please check whether the order you received is damaged, incorrect, or missing any items. If the products are damaged or incorrect, customers are advised to reject the damaged and incorrect products directly to the dispatcher on site, and ensure that the order email must be kept for record.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Non-Returnable Products- &#xA0;Refunds or exchange services are not applicable to the following situations or products:&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Product packaging is not intact (for example, the packaging tape or box is torn off) through no fault of the customer&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Damaged or incomplete products that have been opened or have been used&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Any free gifts and trial gifts&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Products which the customer does not have an order record of &#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Change of mind returns&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Before we exchange or refund the product, we will check and verify the returned product. If the product is not eligible for refund or exchange for the reasons set out in this Refund Policy, the product will not be exchanged, refunded (including any points used) and JSHealth Vitamins online store will return the product back to you.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Products that can be exchanged / returned / replacement : If the products delivered are incorrect, &#xA0;damaged, missing or defective, we will arrange an exchange or refund for you. Please process the exchange/refund &#xA0;request within 7 working days after receiving the products. We will not accept any exchange/refund request after this timeline. If the products to be exchanged are sold out, we will refund the payment for the products to your payment method used.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Replacement / refund process : Please email us a clear picture which illustrates the issue with the product, along with the order number and item number to support@jshealthvitamins.com in order to apply for a return, and specify in the subject of the email &quot;JSHealth Vitamins Online Store&quot; to ensure a smooth return process. When we confirm that the return conditions are met, you will receive a confirmation email describing the return process. &#xA0;Please return the products together with a copy of the confirmation email. After successfully receiving your returned &#xA0;products, we will arrange a refund in the system. Generally, your payment will be returned to your payment account within 14 working days.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">Note: If the product that you are returning included promotion gifts or special purchase items, please also return the promotional gifts and special purchase items as well, otherwise the refund will not be processed.&#xA0;</span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0);">In determining the interpretation of this Refund Policy, eligibility of exchange or refund of any products and any disputes between us and the customer in relation to this Refund Policy, JSHealth Vitamins Online Store reserves the right of final decision.</span></p><h3 id="shipping-protection"><span style="font-size: 16px; color: rgb(0, 0, 0);">Shipping Protection</span></h3><p><span style="font-size: 16px; color: rgb(0, 0, 0);">If you have purchased &apos;Shipping Protection&apos; at checkout, JSHealth will replace any items damaged or lost during delivery.</span></p>

What is your returns policy?

<p dir="ltr" id="isPasted">If you are currently taking any prescribed medications, we recommend checking in with your health professional before starting any supplementation. They&#x2019;ll be able to look at your individual situation and help you decide what&#x2019;s safe and suitable for you.</p><p dir="ltr">A practitioner will be able to consider your full medical history and guide you safely. If it would be helpful, we&#x2019;re more than happy to provide ingredient lists or any additional information you might want to share with them just let us know. Just reach out. we&#x2019;re here to support in any way we can.&#xA0;</p>

Can I take the formulas with my medication?

<div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><div data-offset-key="9rb5j-0-0"><span data-offset-key="9rb5j-0-0"><span data-text="true" style="font-size: 16px;">Most of our formulas are made with all vegan ingredients. However, our Fish Oil, Vitality X + Collagen, Pure Marine Collagen, &#xA0;Daily Super Greens + Collagen and Protein + Probiotics + Collagen are not vegan.&#xA0;</span></span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="258h4-0-0"><div data-offset-key="258h4-0-0"><span data-offset-key="258h4-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="8gdfb-0-0"><div data-offset-key="8gdfb-0-0"><span style="font-size: 16px;">When it comes to Hair + Energy and Hair + Libido, we recommend a little extra care if you have a fish or crustacea allergy, as kelp is a seaweed that may be exposed to fish or crustacea in its natural ocean environment.</span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="60me5-0-0"><span style="font-size: 16px;"><br></span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="8gdfb-0-0"><br></div>

Are your products Vegan?

<div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><p id="isPasted">Vitamins don&#x2019;t have nutritional panels. It would contribute very minimally to macros and the micros are the ingredients listed on the back of the product and available on our website.&#xA0;</p><p>Please work with your health professional to assess if this will be suitable for your individual needs.</p></div><div data-block="true" data-editor="13ieh" data-offset-key="60me5-0-0"><span style="font-size: 16px;"><br></span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="8gdfb-0-0"><br></div>

Do JSHealth Vitamins formulas contain calories?

<div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><div data-block="true" data-editor="13ieh" data-offset-key="9rb5j-0-0" id="isPasted"><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Please consult your health professional before taking any JSHealth Vitamin</span><span style="text-decoration:none;">&#xA0;formulas.</span><span style="text-decoration:none;">&#xA0;It&#x2019;s always best to be guided by your health professional to assess if each formula will be suitable for your individual needs, and to ensure you&apos;re not exceeding recommended daily intakes of certain nutrients.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">When it comes to knowing when to take each product - please follow the &#x2018;Directions for Use&#x2019; on the label, or be guided by your health professional.</span><span style="text-decoration:none;">&#xA0;&#xA0;</span></p></div><div data-block="true" data-editor="13ieh" data-offset-key="8gdfb-0-0"><br></div><div data-block="true" data-editor="13ieh" data-offset-key="60me5-0-0"><span style="font-size: 16px;"><br></span></div></div><div data-block="true" data-editor="13ieh" data-offset-key="8gdfb-0-0"><br></div>

Can I take all the JSHealth Vitamins products every day?

Our Customer Care team works hard to respond as quickly as possible and we aim to get back to you within 48 hours.

Quiz

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JSHealth Vitamins US

General

What are the benefits of Hair + Energy?

Can I increase my dosage of Hair + Energy?

What is the best time to take the Hair + Energy?

What makes Hair + Energy different?

What is the difference between Hair + Energy and Hair + Libido?

Is Hair + Energy vegan?

Will Hair + Energy cause me to grow hair in other places on my body?

Does Hair + Energy stop hair loss?

Hair + Energy

What are the benefits of Detox + Debloat and how does it work?

When should I take the Detox + Debloat?

Will Detox + Debloat help with bowel regularity?

Can I take Detox + Debloat with other medications?

Can I take Detox + Debloat whilst pregnant or breastfeeding?

What is the dosage of Detox + Debloat?

What makes Detox + Debloat different?

Is Detox + Debloat vegan?

Detox + Debloat

What are the benefits of Skin + Digestion?

Does Skin + Digestion help with bloating?

Can I take Skin + Digestion with Hair + Energy and Detox + Debloat?

What is the difference between Skin + Digestion and Skin Bright+?

What is the best time to take Skin + Digestion?

Is Skin + Digestion vegan?

Skin + Digestion

What are the benefits?

Will this formula help with weight loss?

Metabolism+

What is the difference between Daily Energy+ and Mild Anxiety + Stress?

Do I need to take the Daily Energy+ with Deep Sleep+?

Daily Energy+

Can I take Deep Sleep+ with Advanced Magnesium?

Do I need to take the Deep Sleep+ with Daily Energy+?

Deep Sleep+

What time of the day should I take the Advanced Magnesium?

Advanced Magnesium+

Vitamin C+

Where is the fish sourced from and which type of fish?

What types of Omega-3 Fatty Acids are present in your fish oil?

Does it have a fishy taste/smell?

Is there gelatine in the capsule?

Can I take Fish Oil with medication?

Fish Oil+

What is the difference between Mild Anxiety + Stress and AM+ Stress + Energy + Adaptogen and can I take them together?

What is the difference between Mild Anxiety + Stress and Mood + Emotional Balance and can I take them together?

Mild Anxiety +  Stress

Can I take this formula with Detox + Debloat and Skin + Digestion?

Do I need to refrigerate the Probiotic?

Probiotic

Can I take this formula with contraceptives such as the Oral Contraceptive pill?

Do I continue to take this formula during my menstrual cycle?

Does this formula help with hormonal acne?

Hormone + PMS

What makes the JSHealth Vitamins Hair + Energy For Men different to the Hair + Energy?

What are the benefits of taking the JSHealth Vitamins Hair + Energy For Men formula?

Can I take JSHealth Vitamins formulas  if I have a medical condition or am on other medication?

Can I increase my dosage of the Hair + Energy For Men formula?

Can I take the JSHealth Hair + Energy For Men formula along with other supplements?

How can you trademark kelp if it is a natural species?

Hair + Energy For Men

How long can I take this formula for?

Does this formula also work for prevention/general immune system health?

Immune+

Can I increase the dosage?

Will this iron cause constipation?

When is the best time to take this formula?

Iron+

Vegan Vitamin D

What is the difference between Hair + Libido and Hair + Energy?

Can I take this formula with Hair + Energy?

Hair + Libido

Can I take this with the Probiotic+ formula?

Can the Vaginal Probiotic assist with Candida/Thrush?

Vaginal Probiotic+

What age can this formula be taken from?

What's the difference between the Mood + Emotional Balance & Mild Anxiety + Stress formula?

Mood + Emotional Balance

What are the differences between Hair + Libido and Libido+?

Libido+

Memory + Cognition

Can I take Thyroid+ and Hair + Energy?

Can I take Thyroid+ if I have a thyroid condition?

Thyroid+

Does this formula contain black pepper?

Turmeric+

Can it help with perimenopause?

Menopause+

Calcium+

What is the difference between Skin Bright+ and Skin + Digestion?

Skin Bright+

What are the benefits of taking the JSHealth Vitamins Advanced Magnesium+ Powder formula?

Why choose a powder for your Magnesium supplement?

Are JSHealth Vitamins Advanced Magnesium+ Powder vegan?

Which formula is better, Advanced Magnesium+ tablets or Advanced Magnesium+ Powder?

Advanced Magnesium+ Powder

What are the benefits of taking the JSHealth Vitamins Advanced Sleep+ formula?

What’s the difference between Advanced Sleep+ powder and Sleep+ tablets?

Can I take JSHealth Vitamins products if I have a medical condition or I am on other medications?

Are JSHealth Vitamins formulas suitable to take during pregnancy and while breastfeeding?

Is JSHealth Vitamins Advanced Sleep+ vegan?

Can I take all the JSHealth Vitamins products each day?

Advanced Sleep+ Powder

Can women benefit from creatine?

Why is Lean+ a powder, not a gummy?

What are the benefits of taking the JSHealth Vitamins Lean+ formula?

Will Lean+ cause bloating?

Why did you add a probiotic to Lean+?

What makes Lean+ different?

Can I take the Lean+ and Berberine+ together?

Is JSHealth Vitamins Lean+ powder vegan?

How do I take Lean+?

What are the ingredients in Lean+?

When is best to take Lean+?

Can I take Lean+ formula in hot drinks?

Lean+

Supplements

What type of Collagen do you use?

Where is your Collagen sourced from?

What is the difference between the collagens?

Collagen - General

Can I put this into my coffee/hot drinks?

Is this vegan?

What time of day is best to take this formula?

Vitality X + Collagen

Does this product taste fishy?

Pure Marine Collagen

Is the barley grass & wheatgrass gluten free?

Daily Supergreens Formula

Collagen

Are they dairy free and gluten free?

How many grams of protein per serving.

What is the Protein + Probiotics powder sweetened with?

What is the difference between Protein + Probiotics + Collagen and Protein + Probiotics?

Protein + Probiotics

What is the 4-Step Vitamin Skincare System?

Do I have to buy all the products to get results?

Is the JSHealth Vitamins Skincare range suitable during pregnancy and breastfeeding?